We’ve confirmed that all systems are back to normal as of 11:44 UTC.
If you're using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows.
Microsoft Investigating Xbox Live's Expiring E-mail Issue Update: A representative from Microsoft contacted me moments ago with the following official comment on the status of the issue:
Sorry for any inconvenience this may have caused.
If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues.
Our logs show the incident started on 2018/03/24 23:46 UTC and that during the 12 hours and 02 minutes that it took to resolve the issue.
If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal.
During the impact time, customer experience delay in emails notifications. In the heat of a service outage, the response team is under a lot of pressure and every second counts. Incident communication templates and examples .
Communication templates are one of the most helpful tools during an incident.
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